- Apps
- Design
Easier claims in Euro Accident's app.
Euro Accident wanted it to be simple to make a claim and follow it on a phone. We designed the whole app to their brand guidelines and reworked the design system for apps.
- Client
- Euro Accident
- Industry
- Insurance and finance
- What we did
- App design
- Setup
- Project
The challenge
Euro Accident is a Swedish insurance and health company. Customers who are ill or injured should be able to book care, make a claim and send in a sick note straight from their phone. The previous app had several places where users got stuck, and the design system was made for the web. The new app had to follow Euro Accident's brand guidelines and be built from components made for mobile.
What we did
The whole flow
We went through the app's flow from start to finish with Euro Accident's stakeholders and removed the steps where users got stuck.
App design
We designed every screen, such as login, booking care, claims and sick notes, to Euro Accident's brand guidelines.
Design system for apps
We reworked the design system from web to app, with components and patterns that suit a phone.
Claims in one place
We gathered everything a customer can report in one view and made it easy to see the status of open claims.
The result
Most important, customers can make claims and follow them on their own, straight from their phone.
Ways to report, gathered in one view
Customers make claims, report the end of sick leave and send in sick notes or scar photos from the same place.
Fewer clicks to make a claim
Systems we have designed: the app and the internal claims system
The wins for Euro Accident
- Customers make claims straight from their phone.
- Open claims and their status are visible right in the app.
- Customers send in sick notes and report the end of sick leave from the same view.
- Customers book care in the app, at a time that suits them.
- Parents report for their children in the same app.
- A design system made for apps, ready to build on.
- The steps where users got stuck in the old app are gone.
- Kumpan has also redesigned Euro Accident's internal system for insurance claims.
More work
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